Shipping, Refund and Returns Policy

Shipping Policy

Despatch is Next Working Day for shipping for orders received before 2pm by The Royal Mail, however, on occasions we do use other well-known delivery companies for larger orders.

If we receive an order on a weekend your order will be sent on the following Monday.

Christmas 2022 holiday Shipping. The business will be closed on UK bank holidays and throughout Christmas to give us all a well-earned break.

No orders will be dispatched between Christmas and New Year.

To purchase products from Dryad Gin you must be of legal age to buy alcohol in the country in which you reside. Delivery will only be made to individuals of legal purchase age and our delivery company will require a signature on delivery. Our delivery company will check ID if they are unsure of the recipient’s age.

Refund Policy

We have a 30-day refund policy, which means you have 30 days after placing your order to request a refund. If 30 days have elapsed from the date of your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a refund, your item must be in the same condition that you received it, unused and in its original packaging, the bottle seal must not be opened. You’ll also need the receipt or proof of purchase.

To start a refund claim, you can contact us at [email protected]. Please do not send any items back to us. Items sent back to us without first requesting a return will not be accepted.

You can contact us for any refund queries at [email protected]

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have the right to reject goods which are either faulty or not of a satisfactory quality. Within the initial 30 day you the Consumer must prove that the goods are not of satisfactory quality or fit for purpose.

If in the extremely rare event, you have received a damaged product, if the product is broken or has leaked, you can refuse to sign for it. Subsequently if you open the parcel and the find that the product is damaged or has leaked then you will need to provide evidence in the form of photographs. Customers must provide evidence within 3 working days of receipt.

After which period the product will become ineligible for a refund. Customers will need to contact and send evidence to [email protected], who will assist in either issuing a full refund (including all shipping costs) or send out a replacement product. Please provide as much information as possible including your order number and details of any damage, along with your photographs. Where a replacement item is not available, due to it being out of stock, discontinued or the original item being a “One Off,” we will reimburse you for the full cost of the item only and any shipping costs.

No compensation will be paid.

We will arrange for your order to be returned at our cost and we will do our best to provide a replacement if available.

Exchanges

Items will only be replaced if they are damaged in transit or if the wrong item has been sent out. The fastest way to ensure you get what you want is to contact [email protected]

Refunds

We will notify you once we’ve received your return claim, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Sale Items

Unfortunately, we cannot accept refunds for sale items or gift cards.