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Terms & Conditions

These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

Some sections of these terms apply only where we provide services or experiences.

Information about us and how to contact us

We are Dryad Gin Ltd, a company registered in England and Wales.
Company registration number: 13621200
Registered office: 2 Globe Cottages, Merridge, Bridgwater, Somerset, TA5 1BA

We are not registered for VAT.

You can contact us by:

If we need to contact you, we will do so by telephone or in writing using the contact details you provided when placing your order.

When we use the words “writing” or “written” in these terms, this includes emails.

Our contract with you

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

You must be over the age of 18 to purchase gin.

Age restriction
Our website and products are intended for people aged 18 and over.
By accessing our website and placing an order for alcohol, you confirm that you are at least 18 years old. We do not knowingly sell alcohol to anyone under the age of 18.

If we are unable to accept your order, we will inform you and will not charge you. This may be because:

We will assign an order number to your order and provide it when we accept your order. Please quote this order number whenever you contact us about your order.

Our website is intended for customers within the UK only. We do not accept orders from addresses outside the UK.

Our products

Images of products and packaging on our website are for illustrative purposes only. Colours may vary depending on your device.

Some items, including coasters, chopping boards and wooden boxes, are handmade and may feature natural variations in grain, colour or finish.

Your rights to make changes

If you wish to make a change to your order, please contact us. We will let you know whether the change is possible and explain any impact on price, timing or other details. If a change is not possible or acceptable, you may choose to end the contract (see “Your rights to end the contract”).

Our rights to make changes

We may make changes to products to reflect changes in law or regulatory requirements, or to make minor technical improvements. These changes will not affect your use of the product.

We may also make changes to these terms. If we do, we will notify you and you may end the contract before the changes take effect and receive a refund for products paid for but not received.

Providing the products

Delivery costs will be made clear before you place your order. We do offer a local pick up if you live locally.

We will inform you of an estimated delivery date during the order process.

Goods will be delivered as soon as reasonably possible. If delivery is delayed due to circumstances beyond our control, we will contact you and take steps to minimise the delay. If the delay is substantial, you may end the contract and receive a refund for any products not received.

Products purchased online cannot be collected from our premises unless we explicitly agree otherwise.

If delivery fails because no one is available to receive the goods, the courier may leave instructions for redelivery or collection. If you do not rearrange delivery or collection, we may charge reasonable storage or redelivery costs.

Goods are your responsibility once delivered to the address you provided.

You own the goods once we have received payment in full.

Suspension of supply

We may suspend supply of a product to:

We will notify you in advance where possible. If supply is suspended for more than 3 months, you may end the contract and receive a refund for any unused portion.

Your rights to end the contract

Your rights depend on what you bought and why you are ending the contract.

You may have a legal right to end the contract if goods are faulty or misdescribed.

You may also end the contract immediately if:

For most products bought online, you have a legal right to change your mind within 14 days under the Consumer Contracts Regulations 2013, subject to certain exclusions.

You do not have the right to change your mind for:

How to end the contract

To end the contract, contact us by:

Please include your name, address, order details and contact information.

If goods have been dispatched or received, they must be returned within 14 days of notifying us.

We will pay return costs if:

In all other cases, you are responsible for return costs.

Refunds will be made within 14 days of receiving the returned goods or proof of return.

Our rights to end the contract

We may end the contract if:

We will refund payments for products not supplied, minus reasonable costs incurred.

We may also stop supplying a product by giving at least 2 weeks’ notice, with a refund for any unused portion.

Price and payment

The price of the product will be the price set out in your order or our acceptance of it. We are not registered for VAT, so VAT is not charged.

We accept payment by Visa, Mastercard and American Express.

For goods, payment must be made before dispatch.

Late payments may incur interest at 4% above the base lending rate of Barclays Bank Plc, calculated daily.

Our responsibility for loss or damage

We are responsible for foreseeable loss or damage caused by our failure to use reasonable care and skill.

We do not limit liability where it would be unlawful, including for death, personal injury, fraud, or breach of statutory rights.

Products are supplied for domestic and private use only. We are not liable for losses arising from commercial or resale use.

How we use your personal information

We use personal information only as set out in our Privacy Policy and only share it where legally required or permitted.

Other important terms

We may transfer our rights and obligations under these terms to another organisation.

You may only transfer your rights or obligations with our written agreement.

Each paragraph operates separately. If any part is found unlawful, the rest will remain in force.

These terms are governed by English law. You may bring proceedings in the English courts, or in Scottish or Northern Irish courts where applicable.

If you are unhappy with how we have handled a complaint, please contact us directly and we will do our best to resolve the matter promptly and fairly. We are not obliged to use an alternative dispute resolution provider.

Terms & Conditions – Plain English Summary

Who we are
Dryad Gin Ltd is a small, independent UK distillery. We sell our products to customers in the UK only. You must be over 18 to buy gin from us.

Placing an order
When you place an order, we’ll confirm by email. Once we’ve accepted your order, a contract is formed. If we can’t accept it (for example, if something is out of stock or there’s a pricing error), we’ll let you know and won’t charge you.

Prices and payment
The price you see at checkout is the price you pay. We are not VAT registered, so VAT is not charged. Payment is taken before goods are dispatched.

Delivery
We’ll let you know delivery costs and an estimated delivery time before you complete your order. If something outside our control causes a delay, we’ll keep you informed. Online orders can’t usually be collected from us unless we agree otherwise.

Our products
Some of our items are handmade, so natural variations are part of their character. Product images are for guidance and may differ slightly from what you receive.

Changing or cancelling an order
If you change your mind about most online purchases, you have 14 days from receiving your goods to let us know. Items must be returned in good condition. Some items (such as personalised products or sealed items once opened) can’t be returned.

Faulty or incorrect items
If something arrives damaged, faulty or not as described, contact us and we’ll put it right. We’ll cover return costs in these cases.

Refunds
Refunds are made to the original payment method, usually within 14 days of receiving returned goods or proof they’ve been sent back.

Ending the contract
You can end the contract if we make significant changes you don’t agree with, if there’s a serious delay, or if something has gone wrong on our side. We may end the contract if payment isn’t made or delivery can’t be completed.

Liability
We’re responsible for problems caused by our lack of care, but our products are sold for personal use only, not for resale or business use.

Your data
We only use your personal information as described in our Privacy Policy and never sell it.

If something goes wrong
If you have a question or complaint, please contact us directly and we’ll do our best to resolve it fairly and quickly.